Bella Ella Hotel Rules and Management Policies
To ensure a comfortable and enjoyable stay for all our valued guests, Bella Ella Hotel kindly requests your cooperation in adhering to the following policies. These guidelines form an agreement between the Guest and Bella Ella Hotel.
- Booking, Check-In, and Check-Out Policies
- Booking, Check-In, and Check-Out Policies
1.1. Check-In
A. Check-in time is between 14:00 and 22:00 hours.
B. Rooms not occupied by 22:00 hours will be marked as a No-Show.
C. Guests must present a valid photo ID (e.g., driver’s license, passport) upon check-in.
D. Registration forms must be signed upon arrival.
1.2. Check-Out
A. Check-out time is 11:00 hours.
B. Extensions are subject to availability and must be arranged with the Front Office.
C. Failure to vacate by the scheduled time will result in additional charges.
1.3. Room Rental Policy
A. Bella Ella Hotel does not do hourly room rentals. The minimum rental period is for a duration of 22 hours starting from 14:00 hours to 12:00 noon on the following day.
B. On a case-by-case basis, the hotel may allow guests to check-in and/or check-out at times that are outside the normal check-in or check-out hours.
1.4. No-Show Charges/Cancellation Policy
A. Guests who cancel their reservations at least 24 hours before check-in are eligible for a full refund.
B. Failure to cancel a reservation at least 24 hours before check-in will result in the following:
• If the hotel is unable to rent the room for the reserved period, no refund will be issued.
• If the hotel rents the room for part of the reserved period, the refund amount will equal the prorated rental income received minus a 15% administrative fee.
• If the room is rented for the entire reserved period, the refund amount will equal the rental income received minus a 15% administrative fee.
C. Once a room has been accepted, no refunds will be issued for same-day cancellations.
D. The hotel’s 24-hour cancellation policy applies to unused portions of reserved rooms.
E. Extenuating circumstances such as illness, death in the family, an automobile accident, or travel restrictions may waive penalties, but refunds will incur a 15% administrative fee.
F. Force majeure refunds will equal the amount paid, minus a 15% administrative fee.
G. Guests may transfer their reservations to a future date without penalties.
- Payments, Fees, and Financial Policies
2.1. Tariff
A. The room rates are exclusive of tourist and state taxes.
B. Guests can upgrade room amenities or services by contacting the Front Office.
C. Additional padding for mattresses can be provided for an extra fee.
2.2. Settlement of Bills
A. Rooms must be paid for in full for the duration of the stay at the time of registration.
2.3. Company’s Lien on Guest’s Luggage and Belongings
A. Bella Ella Hotel reserves the right to place a lien on guest belongings in case of non-payment.
B. The hotel may confiscate and sell the property to recover dues.
2.4. Payment Types
A. The hotel accepts cash and MTN Mobile Money.
- Guest Conduct and Behavior
3.1. Hazardous Goods
A. Weapons, explosives, and inflammable items are strictly prohibited.
B. Guests are responsible for any damages caused by such items.
3.2. Damage to Property
A. Guests are liable for damages to hotel property caused by themselves or their visitors.
B. Costs for damages will be charged to the guest.
3.3. Professional Conduct
A. Guests are expected to respect hotel policies and avoid causing disturbances to other guests.
B. Guests must comply with staff requests related to safety, security, and comfort.
3.4. Noise and Disturbances
A. Guests are expected to maintain reasonable noise levels.
B. Loud gatherings, music, or disturbances are not allowed after 22:00 hours.
- Guest Belongings and Security
4.1. Guest Belongings
A. Guests are advised to lock their rooms and secure valuables in safes provided at the reception.
B. The hotel is not responsible for any loss or damage to personal belongings.
4.2. Luggage Storage
A. Luggage can be stored for up to three days at the guest’s risk.
B. Extended storage periods may incur fees.
4.3. Personal Belongings Left Behind
A. Unclaimed belongings will be stored for 30 days and discarded thereafter.
B. Shipping costs for retrieval will be borne by the guest.
4.4. Confidentiality
A. Guests’ privacy is a top priority, and staff are trained to maintain confidentiality.
- Food and Service Policies
5.1. Breakfast and Room Service
A. Breakfast is served between 06:00 and 11:00 hours.
B. Room service is available during the same hours.
C. Meals served in-room are charged according to the in-room price list.
5.2. “Do Not Disturb” Sign
A. Guests must place the “Do Not Disturb” sign on their doors to avoid interruptions.
B. Housekeeping services will not be provided while the sign is displayed.
- Hotel Facilities and Services
6.1. Parking
A. Parking is available upon request and subject to availability.
6.2. Accessibility
A. The hotel accommodates guests with disabilities and is elderly-friendly.
6.3. Child Policy
A. Up to two children under 12 can stay for free with an adult using existing bedding.
6.4. Airport Shuttle
A. Airport shuttle services are available at special rates. Contact the Front Office for arrangements.
- Safety, Emergencies, and Restrictions
7.1. Smoking Policy
A. Bella Ella Hotel is a non-smoking property. Smoking is prohibited in all indoor and outdoor areas.
7.2. Fire Alarm
A. Guests must follow evacuation procedures outlined on their room doors in case of a fire alarm.
7.3. Use of Rooms by Third Parties
A. Guests are not allowed to transfer their room access to third parties.
7.4. Refusal of Service
A. Bella Ella Hotel reserves the right to refuse service to guests who have previously violated policies.
- Complaints and Assistance
8.1. Guest Complaints
A. Guests should report complaints or issues to the Front Office for immediate resolution.
Thank you for choosing Bella Ella Hotel. We look forward to making your stay a delightful experience.